Our Internet Superstore allows you to buy products and services, sign up for a
gift registry, enter contests, receive special discounts, fill out surveys, and
receive newsletters, e-mails or other promotional information from us. We use
the information that we collect about you to fulfill your product and service
purchases and to create a more personalized online experience. This is just a
brief overview, so please read on for more details about our Privacy Policy.
This Policy may change from time to time, so please check back periodically.
Except as otherwise discussed in this Privacy Policy, this document only
addresses the use and disclosure of information we collect from you. We
encourage you to ask questions and to be very cautious before you disclose your
personal information to others.
This Privacy Policy will explain the following regarding use of our site:
- What information does Language
Colleges collect from you?
In order to better provide you with numerous products and services,
Language Colleges collects two types of information about its visitors:
Personally Identifiable Information and Non-Personally Identifiable
Information. Our primary goal in collecting information from you is to
provide you with a smooth, efficient, and customized experience while using
our site.
Personally Identifiable Information
This refers to information that lets us know the specifics of who you are.
Personal information is requested when you order a product or service, register
for a Gift List, enter contests or sweepstakes, fill out surveys, and send us
feedback. This information might include your name, billing address, shipping
address, telephone number, e-mail address, credit card or other payment
information, and product details. With this information, Language Colleges can
fill your orders and better provide you with personalized services.
Non-Personally Identifiable Information
This refers to information that does not by itself identify a specific
individual. We gather certain information about you based upon where you shop on
our site in several ways. This information is compiled and analyzed on both a
personal and an aggregated basis. This information may include the Web site's
Uniform Resource Locator ("URL") that you just came from, which URL you next go
to, what browser you are using, and your Internet Protocol ("IP") address. A URL
is the global address of documents and other resources on the World Wide Web. An
IP address is an identifier for a computer or device on a Transmission Control
Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web.
Networks like the web use the TCP/IP protocol to route information based on the
IP address of the destination. In other words, an IP address is a number that is
automatically assigned to your computer whenever you are surfing the web,
allowing web servers to locate and identify your computer. Computers require IP
addresses in order for users to communicate on the Internet, browse and shop.
- Where do we collect information
from you and how do we use it?
Our primary goal in collecting personal information is to provide Language
Colleges's visitors with a superior customized online experience. We use the
customer contact information to fill orders, contact purchasers to inform
them of their order status, to send promotional information, to enhance the
operation of our site and administer our systems.
Limited demographic data is also collected at our site from our third party
advertising server, who provides us with the zip code and area code associated
with a visitor's server, along with pages viewed on our site. We review the
actions of the Language Colleges visitors on an aggregate basis to determine
customers' preferences. Language Colleges does research on our visitors'
demographics, interests, and pages viewed based on the information provided to
us during ordering, a promotion, from our server log files, from contests,
drawings or surveys. We will use this data to tailor the visitor's experience at
our site, to improve our marketing and promotional efforts, to statistically
analyze site use, to improve our product offerings, and to customize our Site's
content, layout, and services. We receive summary, but not individual, reports
from our third party ad server, which tells us how many ads were presented and
clicked upon.
We gather information in the following ways:
Shopping
We collect IP addresses for the purposes of system administration, to gather
broad demographic information, to enable ads to be served on our site, to report
Non-Personally Identifiable Information to our advertisers, and to monitor the
level of activity on our site. We collect information from visitors to our site
regarding the URLs they came from, their IP addresses, domain types (e.g. .com
or .org), the browser type used to come to the site, the country, state and
telephone area code where their servers are located, the pages of our site that
visitors viewed during their visit, and any search terms entered on our site.
Ordering
When you order from us, we collect personally identifiable information from you.
If you order one of our products or services, we will collect and maintain your
name, e-mail address, billing address, shipping address, telephone number,
product selections, credit card or other payment information, order number,
referring URL, IP address and a password. We collect this, and other
information, as disclosed in this Policy, in order to fill your order, to
communicate with you about your order and to send you promotional materials.
Before confirming your order, you will have the opportunity to review the
product order form and make changes and additions to the information it contains
and these changes will be automatically kept for future use.
Gift Registry
If you decide to create a Gift List through our site, you will create an
eAccount, where we will collect and use your name, e-mail address, credit card
or other payment information, billing and shipping address, phone number,
password and product preferences. This information is subject to the terms of
this Privacy Policy except as explained here. Others will be able to search for
your Gift List using your e-mail address unless you choose not to make your Gift
List searchable. Those who have access to your Gift List will be able to see
your name, e-mail address, city, state, and may have access to other personal
information and product information that you have entered into the Gift List. If
others place orders for items on your Gift List, they may have access to your
address. We will use the product preferences that you include in your Gift List
to inform you about offers that may be of interest to you. If you provide us
with the e-mail addresses of your family and friends, we will use their e-mail
addresses to send them your Gift List if you instruct us to. With your
permission, we will send them the Gift List using your e-mail address. We will
use the e-mail addresses of your family and friends for any other purpose.
Gift Certificates
If you purchase a gift certificate from our site, you will give us the
recipient's name and e-mail address if you wish to send the certificate by
e-mail. If you wish to send a certificate by regular mail, you will give us the
name, mailing information and phone number for the recipient. The recipient
information you give us will only be used to send the gift certificate and for
no other purpose.
Online Surveys and Polling
In order to improve our services to you, we ask some of our customers to
voluntarily complete surveys, which may be collected by an independent third
party. Individual survey answers are confidential, although Non-Personally
Identifiable Information is collected and disclosed to third parties. If you do
not wish to participate in a survey, simply decline to participate when asked.
Contests and Sweepstakes
When you enter a contest or other promotion, we may ask you for contact
information such as your name, address and e-mail address in order to administer
the contest, to send you promotional e-mails, notify winners and make the
winners' list publicly available pursuant to certain states' laws. Your consent
to such promotional use and disclosure of this information is a condition of
your participation. As a condition of receiving any prize, you will be required
to submit an Affidavit of Eligibility, for us to ensure that you are eligible to
receive the prize according to the Contest Rules.
Newsletters & Promotional E-mails
We may offer free newsletters and promotional e-mails as a service to our
customers. We will send you newsletters and e-mails periodically listing current
specials and deals. To stop receiving our newsletter, follow the unsubscribe
instructions in any e-mail you receive from us..
Cookies
We use cookies in the operation of our site; to find out what cookies are and
how we use them, click here.
Contact Information and Third Party Data
If you contact Language Colleges or our customer service representatives by
telephone, e-mail or letter, we may keep a record of your correspondence or
comments. If you report a problem with our site, we may collect such information
in a file specific to you. If you contact us through our feedback area or by
calling one of our customer service representatives, we may ask for your name
and e-mail address in order to send you a reply. If other users or third parties
send us correspondence about your activities or purchases on our site, we may
keep the information in a file specific to you. We use a third party to help us
provide customer service. In order to help you most effectively, we provide them
with your order information.
Warranty Information
Our warranty programs are administered by third party warranty companies. When
you purchase a warranty, we pass along your name, address, telephone number,
e-mail address, warranty purchased and product purchased to the warranty
company.
Affiliate Program
Our Affiliate Program (Affiliate Connection) is administered by a third party,
on a third party's Web site. Any information collected by them is not governed
by this Policy.
Advertising
In order to keep our prices low, we display advertisements. By knowing a little
about you, Language Colleges will be able to deliver more relevant
advertisements and content to you in the form of targeted banners and
promotions. For example, advertisers give us an advertisement and tell us the
type of audience they want to reach (e.g., buyers of Palm Pilots). Language
Colleges takes the advertisement and includes it in a Language Colleges e-mail
to prior customers meeting that criteria. We may also have our third-party
advertising server display ads linked to certain search terms that you have
entered, or to certain pages that you are viewing. In this process, advertisers
never have access to individual account information; only Language Colleges
has access to individual's accounts. Additionally, Language Colleges may share
aggregated data with advertisers.
We also track customers' traffic patterns throughout their online session,
including which pages a customer views while using the site. This information is
ultimately stored in the form of store categories, and, in some cases, specific
URLs. We use your IP address to diagnose problems with our servers, software, to
administer our site and to gather demographic information.
We may share aggregated statistics about pages viewed on our site, sales and
other shopping information with third parties.
- Who is collecting your information?
We use a third party ad server to serve ads on our site. They may place
their own "cookie" on your computer to help those ads to run. We do provide
them with all of your Personally Identifiable Information. For more
information about the information they collect, please see the section
"Use of Cookies" below.
We use a third party image serving company to serve the graphics that visitors
see on our site more quickly. They collect a visitor's IP address and the URLs
of any graphics viewed and the date and time of the visit. However, they do
collect and we do provide them with all Personally Identifiable Information.
If you purchase travel services from us, we will collect, use and disclose your
desired travel itinerary and Personal Information to airlines, car rental
agencies and hotels selected by you in order to make reservations for you. We
use a third party travel booking company to process your travel purchases. They
will have access to your personal information but only for the purpose of
processing your order consistent with standard travel industry practices.
We use a third party surveyor to run optional surveys for Language Colleges.
That surveyor collects Non-Personally Identifiable Information for the sole
purpose of providing reports to Language Colleges about our shoppers'
interests and opinions.
- With whom do we share your
information?
The information collected by Language Colleges is also used for the
purposes of processing orders, keeping you informed about your order status,
for statistical purposes, for improving our site and its performance, and to
notify you of products or special offers that may be of interest to you. We
will disclose your Personally Identifiable Information to third parties to
charge your credit card, fill your order, deliver your order, provide
customer service and deliver promotional e-mails to you from Language
Colleges. For example, we must release your credit card information to the
card-issuing bank to confirm payment; and release your address information
to the delivery service to deliver products that you ordered.
We will sell, trade, or rent your personal information to others. We may provide
Non-Personally Identifiable Information about our customers' sales, traffic
patterns, and related site information to third party advertisers, these
statistics also include any Personally Identifiable Information. We may release
account information when we believe that such release is reasonably necessary to
enforce or apply our Terms and Conditions or to protect the rights, property,
and safety of Language Colleges, our users, or others.
At present Language Colleges does disclose its customers' Personally
Identifiable Information to other merchants. we may provide some customer
information to companies with products or services that may be of interest to
you. This would be for marketing purposes only and no credit card information
would be given.
Occasionally Language Colleges may be required by law enforcement or judicial
authorities to provide Personally Identifiable Information to the appropriate
governmental authorities. We will disclose Personally Identifiable Information
upon receipt of a court order, subpoena, or to cooperate with a law enforcement
investigation. Language Colleges fully cooperates with law enforcement
agencies in identifying those who use our services for illegal activities. We
reserve the right to report to law enforcement agencies any activities that we
in good faith believe to be unlawful.
- How can you update or correct your
Personally Identifiable Information?
We believe you should have the ability to access and edit the personal
information that you have provided to us. During the online ordering process
you can review, change, or delete the information that you have submitted.
You may change any of your personal information in your eAccount online at
any time. We encourage you to promptly update your information if it
changes. You may ask to have the information on your eAccount deleted or
removed; however, because we keep track of past purchases, you cannot delete
information associated with past purchases.
- What are your choices regarding
collection, use, and distribution of your information?
We may from time to time send you e-mail or other communications regarding
current promotions, specials and new additions to the Language Colleges
site. You may "opt-out," or unsubscribe from our newsletters by following
the unsubscribe instructions in any e-mail you receive from us. After doing
so, Language Colleges users will not receive future communications or
mailings unless they open a new eAccount or enter a contest.
- What security precautions
are in place to protect against the loss, misuse, or alteration of your
information?
At Language Colleges you can be assured that your personal and account
information is secure, consistent with current industry standards. The
importance of security for all Personally Identifiable Information
associated with our customers is of utmost concern to us. Our secure servers
protect the information using advanced firewall technology.
In order to most efficiently serve you, credit card transactions and order
fulfillment are handled by established third party banking, processing agents
and distribution institutions. They receive the information needed to verify and
authorize your credit card or other payment information and to process and ship
your order.
When you access your account information, the information is kept on a secure
server. All of the customer data we collect is protected against unauthorized
access by physical security means.
- A special note about children's
privacy
You must be at least 18 years old to have our permission to use this site.
Our policy is that we do not knowingly collect, use or disclose Personally
Identifiable Information about visitors under 18 years of age.
- Use of "cookies"
When you use our site we will store cookies on your computer in order to
facilitate and customize your use of our site. A cookie is a small data text
file, which a Web site stores on your computer's hard drive (if your Web
browser permits) that can later be retrieved to identify you to Language
Colleges. Our cookies store randomly assigned user identification numbers,
the country where you are located, and your first name to welcome you back
to our site. The cookies make your use of the site easier, allow you to
retrieve an earlier shopping cart, make the site run more smoothly and help
us to maintain a secure site. You will be unable to shop on our site without
your browser set to accept cookies.
We use an outside ad serving company to display banner advertisements on our
site. As part of their service, they place a separate cookie on your computer.
Language Colleges does provide our third-party ad server with all of
your Personally Identifiable Information or information about your purchases.
Language Colleges and its third party ad server do collect and use
Non-Personally Identifiable Information about you, such as your IP address,
browser type, the server your computer is logged onto, the area code and zip
code associated with your server and whether you responded to a particular ad.
Our third-party ad server will occasionally use outside agents, whose
computers will serve ads on our site in the same manner and under the same
conditions as above. In addition, other ad serving companies or advertisers
may place banner ads on our site in the same manner as above, we do disclose
to them all Personally Identifiable Information.
- You should carefully review
privacy policies of any third party sites accessible from Language
Colleges
Other sites accessible through our web site have their own privacy policies
and data collection, use and disclosure practices. Please consult each
site's privacy policy. Language Colleges is not responsible for the
policies or practices of third parties. Please be aware that this site may
contain links to other sites on the Internet that are owned and operated by
third parties. The information practices of those web sites linked to
Language Colleges are not covered by this Privacy Policy. These other
sites may send their own cookies to users, collect data, or solicit personal
information. Additionally, other companies which place advertising on our
site may collect information about you when you view or click on their
advertising through the use of cookies. We cannot control this collection of
information. You should contact these advertisers directly if you have any
questions about their use of the information that they collect.
- Contacting Language
Colleges about privacy questions or concerns
If you have any questions about this Privacy Policy, the practices of this
site, or your dealings with this site, please contact Language Colleges by
sending a letter to:
Attn: Privacy Compliance Officer
Language Colleges, Inc.
107 Princess Drive,
North Brunswick, NJ 08902
- Privacy Policy changes
This Privacy Policy was last changed on September 05, 2008. If Language
Colleges makes changes to any terms or conditions of the Privacy Policy, the
changes will be posted in this document so that you will always know what
information we gather, how we might use that information and to whom we will
disclose it. We may change, modify, add or remove portions of this Policy at any
time.
